LEGAL
Refund Policy
Tilekit is free for personal use, so most people never pay. If you bought a licence and would rather not have, we give the money back.
Last updated 13 October 2026 · DEV360 LLC
The policy
Email us within 30 days of a purchase and we refund it in full. We will not ask why.
There is no partial refund and no fee. You get the whole amount back.
Licences are one-time purchases, so there is no subscription to cancel and nothing renews. Current pricing is on the pricing page.
How to ask
Email hello@tilekit.dev from the address you paid with, or include that address or the receipt number. That is the whole process: no form, and nothing to send back.
If you bought several seats, you can ask for a refund on some of them; tell us how many.
After the refund
The refund goes back to the card or payment method you paid with, via Stripe. We issue it as soon as we read the email; how long it takes to appear on your statement is up to your bank.
The refunded licence key is no longer valid and the refunded seats are no longer licensed for work use. Tilekit keeps working for personal use, and the reminder screen comes back.
After 30 days
Past the window we generally don't refund. If something has genuinely gone wrong, such as a duplicate charge or a purchase you didn't make, email us whenever you notice. Those are mistakes, not refund requests, and we fix them regardless of the date.
Chargebacks
If you don't recognise a charge, please email us before disputing it with your bank. Tilekit is sold by DEV360 LLC, so the name on your statement may be the company rather than the product. That is usually the whole explanation.
A dispute takes weeks and costs both of us; an email takes a day and ends with the same money back.
Contact
Refunds and billing questions: hello@tilekit.dev. See also the terms of service.